These are terms and conditions under which you book tours and activities offered by Hello Russia Tours. Booking tours with Hello Russia Tours implies that you read and agreed all the terms and conditions stated below.
— BOOKING. The booking is made by sending a request from our website (“book now» button), per email or by phone. All the contact information is provided on our web site hellorussiatours.com.
— PRIVATE TOURS. We provide private tours for your party only. It is only you, your private guide and private driver in the group.
— ITINERARY: The itineraries can be changed when mutually agreed.
— PRICE: We quote price per tour for your whole Party. The price covers all the participants (adults/children 0-14) that you specify and includes the expenses mentioned in the tour program. If the number of participants (adults/children 0-14) changes the total price may also change. Lunches are not included in our land tours (Walking tour, Driving tour, Royal Life, Up and Down) but can be organized upon request.
— CUSTOMIZED TOURS. We organize customized tours upon request. The final price is to be quoted after confirmation of the tour itinerary. The price of the customized tour depends on the duration and options included in the tour itinerary.
— CHILDREN. Our policy is that we do not charge extra for children up to 14 years. We cover the expenses mentioned in the tour program. However, in visa-free tours the port fees, visa free permits and lunches are to be covered by the customer. In connection to this we add 3000 RUB to the tour price for each child.
— RESTRICTED MOBILITY. Please, inform us in advance if there are people with physical restrictions in your group and special equipment or vehicle is needed.
— DEPOSIT AND PAYMENT. We require NO deposits for the confirmation of the tour. You can pay by card during the booking process or in cash during the tour. We take Russian roubles only (RUB). The prices given in US dollars (USD) and euros (EUR) on our web page are for informational perfuses only. We give approximate prices in USD and EUR. The rate may not correspond to the actual exchange rate.
— NO EXTRA PAYMENTS: No extra payments will be applied in case of longer tour (due to external factors, e.g. traffic).
— CHANGES/CANCELLATION: We will do our best to make everything work according to the plan. However, there are factors that can affect the itinerary of the tour. Such external factors as traffic conditions and road works, weather conditions, museum business hours and days-off, unforeseen circumstances and other conditions not related to Hello Russia Tours company may cause changes in the tour itineraries. Hello Russia Tours does not take responsibility for third parties. In connection to this Hello Russia Tours reserves the right to change or cancel a booking. Conversely, Hello Russia Tours is obliged to inform the customer about such alterations as soon as possible. The customer is entitled to accept the tour changes, take a different tour or cancel the tour for a refund (if applicable).
— REFUND: We charge NO cancellation fees when the cancellation is made not later than 24 hours prior to the tour start time. If the payment was made online by card we provide 100% refund in case of cancellation. The refund is due within 24 hours but the actual time for money transfer depends on your bank. The refund is not applicable in case of cancellation upon the customer’s initiative later than 24 hours prior to start time of the tour or in case of customer’s no-show.
— TIPS AND GRATUITIES are not included in the tour price. Tipping your guide and driver is not compulsory but appreciated.